PRODUCTS
SMSEAGLE – HARDWARE SMS GATEWAY
SMSEAGLE – HARDWARE SMS GATEWAY
Thank to built-in GSM modem, SMS messages are sent/received directly to/from GSM network without using any external 3rd party solutions. The device is equipped with external antenna with 3.5dBi gain – important especially in poor signal reception conditions (eg. Server rooms). SMSEagle has a built-in SQL database for secure storage of messages. Built-in SNMP agent allows to constantly monitor performance of the SMSEagle. The device has a range of built-in plugins that enable additional functionalities and easy to use HTTP API for integration with external applications.
SMSEagle is a professional hardware SMS gateway for sending and receiving SMS messages in an automated manner. The device is designed with focus on reliability and stability. It has a Linux on-board, modern responsive web-interface, database back-end, and built-in GSM modem with watchdog mechanisms.
Thank to built-in GSM modem, SMS messages are sent/received directly to/from GSM network without using any external 3rd party solutions. The device is equipped with external antenna with 3.5dBi gain – important especially in poor signal reception conditions (eg. Server rooms). SMSEagle has a built-in SQL database for secure storage of messages. Built-in SNMP agent allows to constantly monitor performance of the SMSEagle. The device has a range of built-in plugins that enable additional functionalities and easy to use HTTP API for integration with external applications.
SMSEagle is a professional hardware SMS gateway for sending and receiving SMS messages in an automated manner. The device is designed with focus on reliability and stability. It has a Linux on-board, modern responsive web-interface, database back-end, and built-in GSM modem with watchdog mechanisms.
Main Features
SMSEagle can be integrated with any Network Monitoring Systems such as Nagios to send SMS directly from GSM network in case of a mail server or network failure.
You will receive the following items when you purchase SMSEagle models NXS-9700 3G , NXS-9750 3G (Dual Modem), NXS-9700 4G, NXS-9750 4G (Dual Modem), SMSEagle MHD-8100 4G
NXS-9750 3G (Dual Modem)
NXS-9750 3G (Dual Modem)
NXS-9700 3G
NXS-9700 3G
NXS-9700 4G
NXS-9700 4G
NXS-9750 4G (Dual Modem)
NXS-9750 4G (Dual Modem)
SMSEagle MHD-8100 4G
SMSEagle MHD-8100 4G
ACCESSORIES
Antenna GSM/UMTS 9 dBi
Antenna GSM/UMTS Quad-band suitable for places with low GSM/3G signal reception
Antenna UMTS/LTE 5 dBi
Omnidirectional GSM/UMTS/LTE antenna suitable for places with low GSM/3G/4G signal reception
PoE Splitter
Voice modem 3G (replacement)
3G modem with a call function for NXS-97XX-3G line of devices. The modem enables call feature available since software version 3.2. This feature allows to make a dummy call (disconnected after x seconds) to a desired phone number. Dummy call can be used as SMS follow-up to notify about important incidents/alerts within your system.
Voice modem 4G (upgrade)
4G modem upgrade with a call function for NXS-97XX-4G line of devices. The modem upgrade enables call feature available since software version 3.2. This feature allows to make a dummy call (disconnected after x seconds) to a desired phone number. Dummy call can be used as SMS follow-up to notify about important incidents/alerts within your system.
3G to 4G module replacement
Replacement service for NXS-97xx-3G family of devices. Includes replacement of 3G radio module to 4G radio module with global coverage.
PREMIUM SUPPORT
Post-warranty support care pack (1 year)
| Support Service | |
| Basic SLA: | 5×9 Business Day* |
| Software updates | Yes |
| Web support | Yes |
| Email support | Yes |
| Telephone support | Yes |
| Remote connection support | Yes |
| Access to Support Center Knowledgebase | Yes |
| Commited Response time to Priority-1 issues** | 2H |
| Commited Response time to Priority-2 issues**> | 8H |
| Commited Response time to Priority-3 issues** | 24H |
Business Day hours
Business hours cover Monday through Friday, 8:00 AM GMT+1 to 5:00 PM GMT+1, excluding major PL holidays.
Priority Levels
The priority level of the submitted ticket is used to determine the response time guarantee.
All customers may set the priority level of a ticket. However, SMSEagle Support reserves the right to reclassify the priority level at any time if we reasonably believe the classification is incorrect. Reclassifications are almost exclusively used in situations where a ticket is submitted as Priority 1, but the situation contradicts the Priority 1 definition – usually a non-production setup issue, or how-to question. SMSEagle support team members may also increase the priority level if the situation is deemed to be more urgent than originally reported.
If the priority level is not set by the customer, the ticket will default to Priority 2.
Post-warranty support care pack (2 year)
| Support Service | |
| Basic SLA: | 5×9 Business Days* |
| Software updates | Yes |
| Web support | Yes |
| Email support | Yes |
| Telephone support | Yes |
| Remote connection support | Yes |
| Access to Support Center Knowledgebase | Yes |
| Commited Response time to Priority-1 issues** | 2H |
| Commited Response time to Priority-2 issues**> | 8H |
| Commited Response time to Priority-3 issues** | 24H |
Business Day hours
Business hours cover Monday through Friday, 8:00 AM GMT+1 to 5:00 PM GMT+1, excluding major PL holidays.
Priority Levels
The priority level of the submitted ticket is used to determine the response time guarantee.
All customers may set the priority level of a ticket. However, SMSEagle Support reserves the right to reclassify the priority level at any time if we reasonably believe the classification is incorrect. Reclassifications are almost exclusively used in situations where a ticket is submitted as Priority 1, but the situation contradicts the Priority 1 definition – usually a non-production setup issue, or how-to question. SMSEagle support team members may also increase the priority level if the situation is deemed to be more urgent than originally reported.
If the priority level is not set by the customer, the ticket will default to Priority 2.
Post-warranty support care pack (3 years)
| Support Service | |
| Basic SLA: | 5×9 Business Days* |
| Software updates | Yes |
| Web support | Yes |
| Email support | Yes |
| Telephone support | Yes |
| Remote connection support | Yes |
| Access to Support Center Knowledgebase | Yes |
| Commited Response time to Priority-1 issues** | 2H |
| Commited Response time to Priority-2 issues**> | 8H |
| Commited Response time to Priority-3 issues** | 24H |
Business Day hours
Business hours cover Monday through Friday, 8:00 AM GMT+1 to 5:00 PM GMT+1, excluding major PL holidays.
Priority Levels
The priority level of the submitted ticket is used to determine the response time guarantee.
All customers may set the priority level of a ticket. However, SMSEagle Support reserves the right to reclassify the priority level at any time if we reasonably believe the classification is incorrect. Reclassifications are almost exclusively used in situations where a ticket is submitted as Priority 1, but the situation contradicts the Priority 1 definition – usually a non-production setup issue, or how-to question. SMSEagle support team members may also increase the priority level if the situation is deemed to be more urgent than originally reported.
If the priority level is not set by the customer, the ticket will default to Priority 2.